Shipping policy

Last updated: February 5, 2026

At Oath Of Skin, we are committed to delivering your skincare products safely, quickly, and reliably. By placing an order, you agree to the terms outlined in this Shipping Policy.

 

1. Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).
  • You will receive an email confirmation once your order is received and again when it has been dispatched.
  • If you opted in, you will also receive SMS notifications about your order.
  • Please ensure your shipping details are correct. Oath Of Skin is not responsible for delays or losses caused by incorrect or incomplete shipping information.

 

2. Shipping Methods & Delivery Times

We currently ship within South Africa. Delivery times may vary depending on your location and courier availability:

Shipping Option

Estimated Delivery Time*

Notes

Standard

3–7 business days

Courier tracked

Express

1–3 business days

Courier tracked, additional fee applies

*Delivery times are estimates and may be affected by public holidays, courier delays, or unforeseen events.

 

3. Shipping Fees

  • Shipping fees are calculated at checkout and may vary depending on your order size, weight, and chosen delivery method.
  • Free shipping promotions, if offered, will be indicated on our website.

 

4. Risk and Title

  • Risk of loss or damage to products passes to you once the product is handed over to the courier.
  • Oath Of Skin ensures that all orders are packaged securely to minimize the risk of damage during transit.

 

5. Tracking & Notifications

  • Once your order is dispatched, you will receive a tracking number via email.
  • If you opted in, you will also receive SMS notifications with updates about your shipment, including delivery status.
  • You can manage your communication preferences at any time via your account, email, or by replying STOP to SMS messages.

 

6. International Shipping

  • Currently, Oath Of Skin only ships within South Africa.
  • International shipping may be offered in the future. Details will be communicated on the website when available.

 

7. Shipping Issues

If your order is lost, delayed, or damaged:

  1. Contact us immediately at hello@oathofskin.com.
  2. Provide your order number and relevant details.
  3. We will work with the courier to resolve the issue as quickly as possible.

 

8. Returns Related to Shipping

  • If a product is delivered damaged or defective, please contact us immediately.
  • Returns for damaged or defective items are handled under our Returns & Refund Policy.
  • Shipping fees for returns are only covered by Oath Of Skin if the product is damaged, defective, or incorrectly sent.

 

9. Changes to This Policy

We may update this Shipping Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated Shipping Policy.

 

10. Contact Us

For any shipping inquiries or issues, please contact:

📧 Email: hello@oathofskin.com
📍 Address: 58 Ross Drive, Akasia, GP, 0182, South Africa