Contact information
Last updated: February 5, 2026
At Oath Of Skin, we value our Members and strive to provide timely, helpful, and professional support. This Contact Policy explains how you can reach us and how we handle your inquiries.
1. How to Contact Us
You can contact Oath Of Skin for any questions, concerns, or feedback through the following methods:
- Email: info@oathofskin.com
- Physical Mail / Visits: 58 Ross Drive, Akasia, GP, 0182, South Africa
- SMS / Text Messages: If you have opted in for SMS communications, you may reply directly to messages for support.
2. Response Time
- We aim to respond to all inquiries within 24–48 business hours.
- Response times may vary during weekends, public holidays, or peak periods.
3. Types of Inquiries
You can contact us regarding:
- Orders, shipping, and returns
- Product information and recommendations
- Marketing communications or subscription preferences
- General questions or feedback
For returns, refunds, or shipping issues, please refer to our Returns & Refund Policy and Shipping Policy for specific procedures.
4. Privacy and Security
- Any personal information you provide when contacting us (email, phone number, address, order details) will be used solely to respond to your inquiry or provide requested services.
- We implement secure systems to protect your personal data and never sell or share your information with third parties, except where required to fulfill your order or respond to your inquiry.
5. Opt-Out
- You may opt out of marketing or SMS communications at any time by:
- Clicking unsubscribe in emails, or
- Replying STOP to any SMS messages.
6. Changes to This Contact Policy
- We may update this Contact Policy periodically to reflect changes in contact methods or legal requirements.
- The “Last updated” date at the top will indicate the most recent update.
7. Contact Us
For any questions, feedback, or support, please contact us:
📧 Email: hello@oathofskin.com
📍 Address: 58 Ross Drive, Akasia, GP, 0182, South Africa
