Privacy policy
Last updated: February 5, 2026
Oath Of Skin operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience. Oath Of Skin is powered by Shopify, which enables us to deliver the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters relating to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.
Depending on how you interact with the Services and as permitted by applicable law, we may collect the following categories of personal information:
- Contact details such as your name, billing address, shipping address, phone number, and email address
- Financial information such as payment card details, transaction confirmations, and payment method information (processed securely by third-party providers)
- Account information including username, password, preferences, and settings
- Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
- Communications including information you provide when contacting customer support
- Device information such as IP address, browser type, device identifiers, and network information
- Usage information regarding how you interact with and navigate the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you create an account, place an order, contact us, or otherwise interact with the Services
- Automatically, through cookies and similar technologies when you use the Services
- From service providers, including Shopify and other partners that support our operations
- From third parties or partners, where permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, remember preferences, enable reviews, and personalize your shopping experience.
Marketing and Promotions (Email & SMS)
We may send marketing communications via email and SMS, including promotions, updates, and abandoned cart reminders, with your consent. You may opt out at any time using the unsubscribe link in emails or by replying STOP to SMS messages. We do not sell your personal information to third parties.
Security and Fraud Prevention
To authenticate accounts, process secure transactions, detect and prevent fraud, protect users, and maintain the integrity of our Services.
Communication and Support
To respond to inquiries, provide customer support, and maintain our relationship with you.
Legal and Compliance Purposes
To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.
Protection of Personal Information
We implement secure systems and safeguards to protect your personal data from unauthorized access, misuse, or disclosure. We do not sell your personal information.
Your information is only shared with trusted third-party service providers, such as payment processors, couriers, and technology partners, where necessary to fulfil your order, operate our Services, or comply with legal obligations.
How We Share Personal Information
We may share personal information in the following circumstances:
- With Shopify, and service providers that support payment processing, order fulfillment, analytics, customer support, hosting, or marketing
- With marketing and advertising partners, where permitted by law, to provide relevant advertising
- When you direct or consent to the sharing of information, such as for shipping or third-party integrations
- With affiliates or within our corporate group
- In connection with business transactions, such as a merger or restructuring
- To comply with legal obligations or protect the Services and our users
Relationship With Shopify
The Services are hosted by Shopify is used to send email and SMS communications. Both process personal information to provide and improve the Services. Information submitted through our store may be processed in countries outside your own.
For more information, you may review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com
Third-Party Websites
The Services may include links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review their privacy policies before providing personal information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so it can be removed.
Security and Data Retention
While we take reasonable steps to protect your personal information, no system is completely secure. Information transmitted over the internet may not be fully secure.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
- access personal information we hold about you
- request correction or deletion of your information
- request portability of your information
- object to or restrict certain processing
- opt out of marketing communications
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing requests. We do not discriminate against individuals for exercising their privacy rights.
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. Where required, appropriate safeguards are used to protect such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or your personal information:
📧 Email: hello@oathofskin.com
📍 Address: 58 Ross Drive, Akasia, GP, 0182, South Africa
